Return & Refund Policy (U.S. Customers Only)
This policy applies to purchases made through our U.S. store only.

We have a 30-day return policy, meaning you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition you received it—unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at customerservice@innovativeessentials.us.

If your return is accepted, we’ll send you a return shipping label along with instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

You can always contact us with any return questions at customerservice@innovativeessentials.us.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items have different return conditions:

 Custom-made and personalized products – These items are returnable if they arrive damaged, defective, or if there is an error in customization.

 Personal care items – These are returnable if unopened, unused, and in their original packaging.

 We do not accept returns on hazardous materials, flammable liquids, or gases.

 Gift cards and final sale items are non-refundable.

If you’re unsure whether your item qualifies, contact us before starting a return.

Exchanges

The fastest way to get what you want is to return the item you have. Once the return is approved, you can make a separate purchase for the new item.